(My email address is not able to receive any photos or attachments)
The Restoration Process - How does it work?
I have an appointment system. Therefore your dolls wait safely at your home until it is time for their appointment. Please email me if you would like to reserve a spot on my waiting list.
At the beginning of your scheduled month, I will email you a reminder as well as my mailing address. You are then welcome to send your package anytime during that month.
Please ship your entire doll (as opposed to the head only). This is very important so I do not have to handle the head and hair.
Please send your dolls nude (no clothing or jewelry please!)
Please use: white
tissue and/or 1 - 2 pieces of bubble wrap, or other plain packaging paper
(nothing colored or printed)
*Just one piece of scotch tape is fine, please, so I don't have to struggle to
free dolls from tightly taped up packets or use scissors anywhere
near the dolls*
Please do not send your dolls enclosed in individual cardboard doll
display boxes. These are bulky and hard for me to store while your dolls are
here.
Photos - I regret
that I am unable to take 'before' and 'after' photos of all dolls.
Therefore please take desired 'before' photos before you ship your package.
Please send 1 - 12 dolls per appointment. If you have more than 12, I am always happy to make special arrangements.
*Please do not send payment with your
doll(s) unless we have already discussed the exact cost.*
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I respond to emails and restore Monday - Friday
If your name and/or email are on your package return address, I will notify you via email as soon as your package is safely in my possession (Otherwise I may not be able to notify you until I have had time to open your package).
After I have had a chance to open your package, I will email you my assessment, and we will finalize, via email, your restoration list and total cost at that time. Please note that packages are opened on a first come - first served basis, so your patience is much appreciated!
I will then email you when your payment arrives safely. Payment must be received in full before I begin restoring your dolls.
Turn Around Time:
When payment arrives I will give you an estimated completion
/ ship date. I will then
confirm the actual shipping date as soon as your package is on its way home.
Please understand that re-roots and green ear treatments require more time than
hair restyles and face paint restorations.
I treat every doll with great care, as if she were my own. While I do my best to return your dolls in a timely manner, I take great pride in my art work and in making sure that restorations are done correctly.
Therefore, Please expect a turn-around time of 4 - 6 weeks.
Rush orders available at an extra $50 fee per doll + Express Mail Service.
Photos - I regret
that I am unable to take 'before' and 'after' photos of all dolls.
Please be sure to take any desired 'before' photos before you ship your package.
Photo service is available upon request at an additional charge.
1. Please click here for more information on the restorations below:
Re-Roots
Paint Colors
Green Ear Removal (and other stain removal)
Limbs and Bodies
3. Shipping Your Package to Me
5.
Returning
Your Package to You
